Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected, stored, processed, and used by g63.com in connection with the operation of the website located at g63com.vip and all associated services, including but not limited to account registration, gameplay, deposits, withdrawals, customer support interactions, and promotional communications.

This Policy applies to all registered users, visitors, and individuals who interact with the g63.com platform in any capacity, regardless of whether a formal account has been created. By accessing or using any part of the g63.com platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy is to be read in conjunction with the g63.com Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection regulations, g63.com acts as the Personal Information Controller (PIC) in respect of all personal data collected through the g63.com platform. As the Personal Information Controller, g63.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.

In cases where g63.com engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those third parties act as Personal Information Processors (PIPs) under the authority and instructions of g63.com, and are bound by data processing agreements that impose obligations consistent with this Policy and applicable Philippine law.

g63.com collects the following categories of personal data in connection with your use of the platform. The specific data collected will depend on the nature of your interaction with g63.com and the services you use.

g63.com collects personal data through a variety of means, both direct and automated. The primary collection methods are:

• Direct Submission — You provide data directly when you complete the account registration form, submit KYC documents, make deposit or withdrawal requests, contact our customer support team, or respond to surveys and promotions.
• Automated Technical Collection — When you access the g63.com website, our servers automatically log technical data including your IP address, browser type, device identifiers, referring URL, and pages accessed. This information is collected via server logs and session tracking technologies.
• Cookies and Similar Technologies — g63.com uses cookies and similar tracking technologies to enhance your experience and collect usage data. Full details are provided in Section 7 of this Policy.
• Payment Processors — When you make a deposit or request a withdrawal, limited transaction data is shared between g63.com and the relevant payment provider (GCash, PayMaya, BDO, BPI, Metrobank, or UnionBank) for the purpose of executing the transaction.
• Identity Verification Services — For KYC compliance, g63.com may use third-party identity verification services to cross-reference the identity documents you provide. These providers process your data solely under our instructions.

g63.com processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The following table sets out the primary purposes for which your data is processed and the corresponding legal basis for each:

• Account Creation & Management — Processing is necessary for the performance of the contract between you and g63.com (your account agreement). Your identity, contact, and credential data are required to establish and operate your account.
• KYC & Age Verification — Processing is required to comply with PAGCOR regulatory obligations and the Anti-Money Laundering Act (AMLA). Verification that you are 21 years of age or older is a mandatory legal requirement under Philippine gaming law.
• Payment Processing — Processing your financial data is necessary to execute deposit and withdrawal transactions in fulfilment of your contractual relationship with g63.com.
• Fraud Prevention & Security — Processing technical and usage data is in the legitimate interest of g63.com and its players to prevent unauthorized access, detect fraudulent activity, and ensure the integrity of the platform.
• Customer Support — Processing communications data is necessary to fulfill our contractual obligation to provide you with adequate support in connection with your g63.com account.
• Responsible Gaming Compliance — Processing usage data for the purpose of monitoring responsible gaming indicators is required to meet our obligations under applicable gaming regulations, including PAGCOR requirements.
• Marketing & Promotions — Where you have provided explicit consent, we may process your contact data to send you promotional communications about g63.com offers, bonuses, and new features. You may withdraw consent at any time from your account settings.
• Legal Compliance & Regulatory Reporting — Processing is required to comply with applicable laws, including AMLA reporting obligations and PAGCOR compliance requirements.

g63.com does not share your personal data with third parties except in the limited circumstances described below. Where data is shared with third-party processors, g63.com ensures that appropriate contractual safeguards are in place to protect your data.

• Payment Service Providers — GCash (GXI Inc.), PayMaya (Voyager Innovations), and partner Philippine banks (BDO, BPI, Metrobank, UnionBank) receive the minimum transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Bangko Sentral ng Pilipinas (BSP) regulations.
• Identity Verification Providers — Third-party KYC service providers may receive your identity documents and related data for the purpose of performing identity verification checks on behalf of g63.com. These providers act as data processors under our instructions.
• Game Content Providers — Third-party game studios (such as JILI, PG Soft, and Pragmatic Play) may receive anonymized session and gameplay data for the purposes of game performance monitoring and RNG audit compliance. These providers do not receive personally identifiable information beyond what is necessary for game session management.
• Regulatory Authorities — g63.com may be required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities in connection with regulatory compliance, investigations, or court orders.
• Law Enforcement — Where required by lawful process, court order, or where we reasonably believe that disclosure is necessary to prevent fraud, protect the rights of other players, or comply with applicable law, g63.com may disclose personal data to law enforcement agencies.

g63.com uses cookies and similar tracking technologies (collectively, "cookies") to operate and improve the platform, personalize your experience, and support security functions. A cookie is a small text file stored on your browser or device when you visit the g63.com website.

The following types of cookies are used on g63.com:

• Strictly Necessary Cookies — These cookies are essential for the operation of the g63.com platform. They enable core functions such as user authentication, session management, and security features. These cookies cannot be disabled without affecting the fundamental operation of the platform.
• Performance & Analytics Cookies — These cookies collect aggregated, anonymized data about how users interact with the g63.com website — such as which pages are visited most frequently and how users navigate the platform. This information helps us improve site performance and user experience.
• Functionality Cookies — These cookies remember your preferences (such as language settings and display preferences) to provide you with a more personalized experience on return visits.
• Security Cookies — These cookies assist in identifying suspicious login activity, detecting bots, and enforcing rate limits on login attempts. They are integral to the security architecture of the g63.com platform.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the g63.com platform or prevent access to certain features. g63.com does not use third-party advertising or cross-site tracking cookies.

g63.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal, regulatory, or contractual obligations requiring a longer retention period.

• Account Data — Retained for the duration of your account's active status plus an additional period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• KYC Documents — Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later, as required by AMLC regulations.
• Financial Transaction Records — Retained for a minimum of five (5) years from the date of each transaction, in accordance with AMLA and BSP record-keeping obligations.
• Customer Support Communications — Retained for two (2) years from the date of the interaction, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Technical & Usage Data — Retained for twelve (12) months from collection for security and performance monitoring purposes, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized using methods that render the data non-identifiable and non-recoverable.

g63.com implements technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. While no system can guarantee absolute security, our security framework includes:

• Transport Layer Security (TLS/SSL) — All data transmitted between your browser or device and the g63.com servers is encrypted using 256-bit TLS encryption. The entire g63.com website operates exclusively over HTTPS.
• Data Encryption at Rest — Sensitive personal data stored in g63.com databases, including financial data and KYC documents, is encrypted at rest using industry-standard encryption protocols.
• Access Controls — Access to personal data within g63.com's systems is restricted on a strict need-to-know basis. Administrative access is subject to multi-factor authentication and role-based permissions.
• Password Security — User passwords are hashed using modern cryptographic hashing algorithms. Plain-text passwords are never stored. g63.com staff cannot view your actual password.
• Security Monitoring — g63.com maintains 24/7 automated monitoring of its systems for anomalous access patterns, unauthorized activity, and potential security incidents.
• Data Breach Response — In the event of a personal data breach that poses a risk to the rights and freedoms of affected individuals, g63.com will notify the National Privacy Commission (NPC) within the timeframe specified under the Data Privacy Act and its implementing regulations, and will notify affected users as required by law.

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights in respect of your personal data held by g63.com. These rights may be exercised by contacting us using the details in Section 13 of this Policy.

If g63.com becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21 — whether through a falsified date of birth provided during registration or any other means — the relevant account will be immediately suspended, all associated data reviewed, and the account permanently closed in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child or a minor in your care has registered an account or provided personal data to g63.com, please contact us immediately using the details in Section 13 of this Policy. We will take prompt action to investigate, close the account, and delete the relevant personal data to the extent permitted by applicable law.

g63.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The "Effective Date" at the top of this page will be updated whenever a new version is published.

Where changes to this Policy are material — particularly where they affect how we use your personal data or your rights in respect of that data — g63.com will take reasonable steps to notify registered account holders via email or a prominent notice on the platform prior to the changes taking effect. For non-material updates (such as clarifications to existing practices), the revised Policy will be published without individual notice.

Your continued use of the g63.com platform after the publication of a revised Privacy Policy constitutes your acknowledgment of those changes. We encourage you to review this Policy periodically to remain informed about how g63.com protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights described in Section 10, or wish to report a concern about how g63.com processes your personal data, please contact our Data Protection Officer (DPO) or customer support team using the following details:

Email: [email protected]
Email addresses on g63.com are displayed as plain text and are not mailto: links.

Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays.

Data subject access requests and formal data-related complaints submitted via email will be acknowledged within five (5) business days, and we aim to provide a substantive response or resolution within thirty (30) calendar days of receipt, in accordance with NPC guidelines.